Client Success Manager

🕒 July 10

🇺🇸 United States – Remote

💵 $65k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🔒 Cybersecurity

💰 Private equity on 2022-11

Consulting • Healthcare • Cybersecurity

NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits.

📋 Description

• Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all service-related matters. • Continuously monitor and assess the health of client accounts, proactively identifying opportunities for improvement and growth. • Establish and maintain quality assurance processes to ensure the consistent delivery of high-quality services. • Monitor service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations. • Work closely with technical teams to ensure that services are meeting or exceeding client expectations, and that service-level agreements (SLAs) are consistently met. • Identify opportunities for upselling and cross-selling additional services to existing clients, while also managing contract renewals. • Gather and analyze client feedback to drive continuous improvement in service quality. • Keep clients informed of updates, outages, and other relevant information, maintaining clear and effective communication. • Develop and maintain operational performance metrics and reports. Analyze data to make data-driven decisions and drive improvements.

🎯 Requirements

• Proven experience in customer success, account management, or similar role. • Preferably in the IT industry. • Strong technical acumen and the ability to understand complete IT solutions. • Exceptional communication and interpersonal skills. • Excellent problem-solving and analytical abilities. • A proactive and client-centric mindset. • Strong project management skills. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.