Manager, Talent Knowledge Strategy – Governance

🕒 September 4

🇺🇸 United States – Remote

💵 $184k - $330k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎲 Risk

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netflix

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

📱 Media

👥 B2C

Media • B2C

Netflix is a global streaming entertainment company and content producer whose stated mission is "to entertain the world. " It operates a consumer-facing subscription platform offering on-demand TV shows, films, and original programming, and also runs a public careers site emphasizing culture, inclusion, and hiring accommodations. The provided text highlights Netflix’s focus on recruiting talent worldwide, its work-life and culture pages, and its public-facing employer materials.

📋 Description

• Design and own Talent's content governance strategy and operating rhythms • Own the taxonomy, information architecture, and indexing for the Netflix Resource Center and wider Talent knowledge estate • Make Talent's knowledge AI-ready through metadata, tagging, chunking, consistent Q&A formatting, and duplicate removal • Partner with GBP stewards and subject-matter experts to turn policy-heavy material into user-friendly, searchable content • Design AI-assisted workflows that identify content gaps and generate first-draft content for steward review • Track knowledge health metrics including search failure rate, deflection, first-contact resolution, staleness, and self-service CSAT • Run the cross-GBP alignment forum and sustain alignment with GBP leaders and senior stakeholders • Define and build the team needed for the function, including editors and other roles • Act as a key stakeholder in the technology partner team's NKP roadmap • Own the roadmap for bringing remaining business units onto the NKP • Design guardrails and quality standards for AI-assisted content workflows

🎯 Requirements

• 8+ years in knowledge management, content strategy, information architecture, or HR/People Ops enablement, including time owning strategy rather than only executing it • Experience building or running content governance in a federated org where you don't hold authority over the teams producing the content • Experience building or leading a team, or standing up a new function from scratch • A product-minded, metrics-driven approach, using search analytics, deflection, CSAT, and similar signals to drive content decisions • Comfort with ambiguity, since this function isn't built yet and you'll be building much of it • Experience making content AI-ready, or a track record adapting knowledge for new search and automation tools • Experience designing AI-assisted content workflows, or a strong, specific point of view on how to design this well • Knowledge-Centered Service (KCS) or a similar content governance framework • Experience negotiating standards adoption with autonomous or semi-autonomous business units • Familiarity with HR Shared Services or Tier 1/2 support environments • Experience integrating or onboarding new business units onto a shared platform or taxonomy • Experience with internal Search Engine Optimization (SEO), Answer Engine Optimization (AEO), or optimizing content for AI-driven search and answer engines

🏖️ Benefits

• Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock Option Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • Paid leave of absence programs • Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off • Full-time salaried employees are immediately entitled to flexible time off