Technical Support Engineer

🕒 August 4

🇨🇦 Canada – Remote

💵 CA$67k - CA$76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NETGEAR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🔧 Hardware

🛍️ eCommerce

📡 Telecommunications

Hardware • eCommerce • Telecommunications

NETGEAR is a technology company that specializes in networking products, including WiFi routers, mesh systems, cable modems, and mobile hotspots. They provide solutions for both home and business networking, with a focus on enhancing connectivity through innovative products such as Orbi and Nighthawk routers. NETGEAR also offers security software, parental controls, and support services to ensure optimal performance and safety of users' internet connections.

📋 Description

• Serve as the technical escalation point for Enterprise Networking and AV customers • Work directly with customers by phone whenever possible • Diagnose and resolve complex Layer 2 switching, Layer 3 routing, QoS, IGMP, STP, network hardware, AV-over-IP, wireless networking, AV protocol, and cloud or on-premises management issues • Work with engineering and product teams to resolve complex issues and bugs • Share feedback that improves the customer experience • Replicate issues and validate fixes hands-on in lab environments • Document solutions, root causes, and workarounds in the knowledge base • Stay current on emerging networking and AV technologies, NETGEAR product roadmaps, and firmware updates • Create support guides and customer-facing documentation • Provide training for lower-tier support teams • Deliver customer-facing webinars

🎯 Requirements

• 4+ years of experience in customer-facing technical support, network operations, or field support • Fluent written and spoken English • Extensive knowledge of networking protocols and topologies • Hands-on expertise with VLANs, QoS, STP/RSTP, Ethernet switching protocols, wireless networking, routing protocols, IGMP Snooping, Querier, multicast traffic optimization, CLI troubleshooting tools, port mirroring, and packet capture analysis • Strong working knowledge of Wireshark • Experience supporting or deploying NETGEAR switches or similar platforms such as Cisco, Extreme, or Aruba • Strong skills with technical documentation, ticketing systems, and remote diagnostic tools • Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX • Experience supporting AV system integrators, event production, or ProAV deployments • Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS • A track record of working remotely and independently • Flexibility with working hours when global customers need support • Must be based in Canada; British Columbia preferred

🏖️ Benefits

• Equity • Bonus