Solution Engineer, Amazon Connect

🕒 April 28

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NeuraFlash

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture products/assets to customers • Lead discovery sessions, presentations, and workshops with prospects and customers • Gather requirements for large-scale Amazon Connect and transformation projects • Create compelling demos showcasing Amazon and Salesforce platforms • Create and modify Proposals SOW’s and responses to RFP’s • Help maintain and update lead management in Salesforce • Be liaison between sales and technical team for efficiency • Learn about Salesforce and AI products for recommendations • Collaborate closely on project scope & estimates in pre-sales process • Provide customer feedback for advancing products • Ensure highest level of customer experience • Drive innovation in Amazon and Salesforce capabilities and AI.

🎯 Requirements

• 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience.

🏖️ Benefits

• Remote & In-Person: Keeping everyone connected and unified as one team. • Travel: Anticipated travel commitment of up to 25%. • Flexibility: Trust and understanding for work hours. • Collaboration: Open to suggestions and feedback from the team. • Celebrate Often: Fun events and celebrations for achievements.

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