Enterprise Technical Account Manager

Job not on LinkedIn

🕒 July 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2021-01

Consulting • Marketing • Logistics

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Serve as the primary technical contact for premium OCI customers • Provide expert troubleshooting for infrastructure, networking, compute, storage, virtualization, and cloud platform services • Manage critical technical incidents from initial response through resolution • Coordinate complex issues across engineering, operations, security, networking, and product teams • Own customer communications throughout the lifecycle of major incidents • Lead technical onboarding for new premium customers • Review customer architecture and deployment plans • Assist customers with: OCI tenancy configuration, Identity and access management, Networking, DNS, Virtual Cloud Networks (VCNs), Load balancers, Compute provisioning, Storage configuration, Monitoring, Backup strategies • Validate production readiness before launch • Provide best practice recommendations for: High availability, Disaster recovery, Scalability, Security posture, Cost optimization, Resource sizing, Performance optimization, Networking design, Identity management, Monitoring and observability • Conduct recurring operational health reviews • Monitor customer environments for operational risks • Identify optimization opportunities before issues occur • Recommend service improvements and new OCI capabilities • Review platform usage and adoption • Drive customer success plans for strategic accounts • Recommend automation opportunities • Identify recurring issues that should be addressed through documentation, tooling, or product improvements • Contribute to internal knowledge base articles and runbooks • Partner closely with: Technical Operations, Product Management, Engineering, Security, Customer Success, Professional Services, Sales to ensure an exceptional premium customer experience.

🎯 Requirements

• 5+ years supporting enterprise cloud infrastructure • Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud • Strong understanding of: Virtual networking, Linux administration, DNS, Firewalls, Virtual machines, Storage, IAM, Monitoring, Backup and disaster recovery • Experience managing customer-facing technical escalations • Excellent written and verbal communication skills • Strong project management and customer relationship skills • Preferred Qualifications: OCI Architect or OCI Professional certification • Experience supporting hosting or managed infrastructure platforms • Familiarity with Kubernetes, containers, and virtualization • Experience with Infrastructure as Code (Terraform preferred) • Experience supporting databases, web servers, and application hosting environments.

🏖️ Benefits

• Excellent Health Insurance options to fit you • HSA • Medical • Dental • Vision • Matching 401K • Life/AD&D/STD/LTD • Tuition Reimbursement • Pet Insurance • Generous vacation policy