Senior Platform Architect – SAMPro

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November 3

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NewRocket

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Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

501 - 1000 employees

🏢 Enterprise

🔐 Security

📋 Description

• Lead the design and architecture of ServiceNow ITAM solutions, including SAM Pro, HAM Pro, CMDB integration, and procurement workflows. • Define strategies for license reconciliation, optimization, reclamation, and compliance across major publishers (Microsoft, Oracle, Adobe, IBM, SAP). • Collaborate with clients to align ITAM roadmaps with business objectives, financial goals, and audit readiness. • Build automation and intelligence into ITAM processes using ServiceNow AI, Flow Designer, and Performance Analytics. • Conduct workshops with finance, procurement, and IT stakeholders to design governance models and lifecycle policies. • Develop solution architecture artifacts—process diagrams, data models, and integration patterns—that ensure quality, scalability, and reusability. • Integrate ITAM solutions with ITOM Discovery, HR, Procurement, and Cloud Cost Management modules to deliver a single system of record. • Support pre-sales, proposal creation, and demonstrations as the subject-matter expert for ITAM and SAM Pro. • Mentor consultants and developers on ITAM architecture, licensing logic, and configuration best practices. • Stay current with emerging ServiceNow features and AI enhancements related to asset intelligence and financial optimization.

🎯 Requirements

• 5+ years of hands-on experience implementing ServiceNow ITAM with a primary focus on SAM Pro. • Proven knowledge of software-license models, entitlement management, discovery normalization, and compliance reconciliation. • Experience designing integrations between ServiceNow ITAM and external data sources (SCCM, Flexera, Snow, Jamf, Azure AD, AWS). • Strong understanding of CMDB architecture and data governance principles. • ServiceNow certifications preferred: CIS-SAM, CIS-HAM, CIS-ITSM, CAD, CSA. • Familiarity with ITOM Discovery, ITFM, FinOps, and AI/Automation Engine capabilities. • Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams. • A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.

🏖️ Benefits

• Enjoy a flexible, remote-first culture built on trust, learning, and innovation.