ServiceNow Solution Architect

🕒 June 15

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements • Lead, coach, and mentor Senior Software Engineers and Software Engineers • Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform • Integrate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD • Manage application development, including design, coding, debugging, testing, troubleshooting, and documentation • Write complete programs and perform application testing and debugging • Design custom or product-based solutions based on ServiceNow applications • Configure ServiceNow integrations using REST/SOAP web services and other applications • Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders • Participate in user acceptance testing of service maps, impact rules, and event management work • Promote update sets and data across applicable ServiceNow environments • Remediate production incidents related to this scope • Align with the existing ServiceNow technical lead for map/event work to ensure consistent approaches and shared patterns

🎯 Requirements

• 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities • Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist • Hands-on experience implementing and optimizing Now Assist features, including AI-powered case summarization, resolution recommendations, and conversational workflows • Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations • Experience with SOAP and REST web services integration and bi-directional automated integrations • Experience with data extraction technologies such as JDBC and ODBC or ETL integrations • Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting • Ability to participate in strategic planning, resource allocation, production methods, and coordination of people and resources • Ability to adapt quickly in a fast-paced environment • Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field • Willingness and ability to continue education within the ServiceNow platform and beyond • Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD

🏖️ Benefits

• Official ServiceNow training and support to achieve multiple certifications • ServiceNow competency certifications and module accreditations opportunities • Equal opportunity and affirmative action workplace • Disability accommodation support