Solution Architect, ServiceNow, AI Engineering

🕒 October 5

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications • Translate high-fidelity designs into polished responsive interfaces • Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations • Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data • Implement retrieval, tool calling, structured outputs, and human review • Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow • Design for reliable operation through testing, evaluation, observability, and failure handling • Own technical delivery through deployment, troubleshooting, documentation, and operational handoff • Manage technical risks, scope, and quality • Evaluate AI quality, security, latency, and cost, and determine when to use AI versus deterministic automation • Contribute reusable components and delivery patterns, review code, and mentor engineers • Work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements

🎯 Requirements

• Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership • Experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap • Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration • Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations • Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability • Full-stack engineering capability, including backend services, APIs, and cloud deployment • Hands-on experience designing and building LLM-powered applications or agentic workflows • Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation • Ability to protect enterprise data and enforce user and system permissions across retrieval and tool execution • Strong design judgment and attention to accessibility, performance, and maintainability • Clear communication with business and technical stakeholders • CCA-F certification, or readiness and commitment to earn it shortly after joining • Preferred: production delivery of customer-facing AI applications and agentic workflows • Preferred: Claude, Anthropic APIs, MCP, AI-assisted development tools, Python, modern frontend frameworks, automated testing, CI/CD, Now Assist, ServiceNow AI Agents, enterprise search, and ServiceNow CSA or CAD certifications

🏖️ Benefits

• Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available upon request