Account Manager, Digital Cloud

🕒 August 6

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Serve as the single, named point of contact for an assigned set of accounts • Run proactive check-ins, QBRs, and roadmap conversations • Build account-level business understanding to identify risk and opportunities • Triage incoming issues and engage Solutions Architects and Tier 2/3 Support resources • Own customer communication, including status, timelines, and follow-up • Track recurring or systemic issues and feed them into product discussions • Own upsell, cross-sell, and annual-contract conversion within the assigned book • Articulate the product roadmap to customers and connect it to their objectives • Maintain account notes and context for seamless pod continuity • Participate in shared pod knowledge-sharing • Feed customer product issues and opportunities into product discussions • Partner with the Team Lead on strategic accounts while retaining day-to-day account ownership • Collaborate with Account Executives on new-logo acquisition • Assume ownership of customer relationships after the initial sale • Identify and manage expansion opportunities within the existing customer base • Engage Solutions Architects and Business Unit-aligned Tier 2 and Tier 3 Support teams as needed • Perform other duties as assigned

🎯 Requirements

• Experience owning a customer relationship end-to-end in account management, customer success, or a hybrid role • At least some strategic, non-transactional relationship-building experience • Comfortable carrying a commercial number without making conversations sales-first • Organized enough to keep account context documented and current • Confident coordinating technical resources without personally resolving technical issues • Prior experience blending support/success and commercial ownership preferred • Technical fluency sufficient to triage credibly before handoff preferred • Experience in a vertical SaaS or agency-adjacent business preferred

🏖️ Benefits

• Remote work option • Reasonable accommodations for individuals with disabilities • Traditional climate-controlled office environment or work from home