Manager, Client Management

Job not on LinkedIn

🕒 September 8

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Manage the RCM client relationship and success of the revenue cycle in collaboration with the Customer Satisfaction team • Manage and deliver contracted scope of services, including client communication, service coordination, policy and procedure maintenance, and performance indicators • Manage relationships with mid to large and/or complex clients under coaching of a higher-level Revenue Cycle Account Manager • Establish and maintain internal budgeting and client performance expectations • Meet regularly with client contacts and provide revenue cycle management expertise and process-improvement consultation • Coordinate internal service teams and work with partners to reduce recurring errors and identify resource needs • Ensure alignment of internal messaging and deliverables with other service teams • Ensure service level agreements are met and develop action plans for problem resolution • Ensure adherence to best practices, policies, and procedures; proactively identify and avoid compliance issues • Identify opportunities to sell additional services, referrals, references, and case studies; support the sales team • Manage client relationships of greater scope, size, and/or complexity than Revenue Cycle Account Manager I • Coach and develop team members to support a high-performing team • Perform other duties supporting the overall objective of the position

🎯 Requirements

• Bachelor's Degree in Business Administration, Health Management Information Systems, or related discipline, or any combination of education and experience which would provide the required qualifications • 6+ years of experience in customer service, revenue cycle management, or similar experience • Knowledge of Revenue Cycle Management best practices • Leadership, communication, and interpersonal skills