Claims Adjudicator

Job not on LinkedIn

🕒 September 25

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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National Guardian Life Insurance Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1909

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

National Guardian Life Insurance Company (NGL) has been providing innovative life insurance solutions since 1909. As one of America's leading independent life insurance companies, NGL specializes in various insurance products including wholesale, preneed, individual life and annuity, long term care, funeral preplanning, as well as vision and dental insurance. Rated A (Excellent) by AM Best, NGL is committed to offering financial stability and peace of mind to its policyholders, ensuring they face life's challenges with confidence, dignity, and grace. The company operates in 49 states and the District of Columbia, emphasizing reliability, quality, and compassion in its services.

📋 Description

• Accurately adjudicate claims within stated service goals • Follow established written processing procedures • Verify proper forms are received according to state regulation • Enter and process whole life, term life, universal life, interest-sensitive, acquisition preneed, final expense, preneed, trust, Texas preneed, annuity, contestable, and rider claims • Accurately reconcile Texas preneed claims and verify file documentation • Accurately calculate cost basis on basic annuity claims • Follow up on claims in writing within state-regulated time frames • Provide phone support for claims-related calls and letter correspondence • Communicate empathetically with policyholders, agents, funeral directors, beneficiaries, and other customers verbally, in writing, and by email • Contact agents, funeral homes, beneficiaries, and other customers to obtain missing information • Prepare correspondence for all steps in the claim process and customer inquiries • Research insured status and search databases to confirm status • Update spreadsheets and document findings appropriately • Participate in group decision-making and support teammates • Manage personal time off, breaks, and lunches to ensure team coverage • Help maintain team standards and goals • Investigate ambiguous issues, identify root causes, suggest alternatives, resolve difficulties, and escalate issues with recommendations • Complete assigned projects, tasks, and milestones by agreed-upon due dates • Perform other related work as requested or required

🎯 Requirements

• Minimum: High School or GED • One year claims processing experience or equivalent business experience • Intermediate knowledge of NGL and acquisition products and procedures • Intermediate oral and written communication skills • General PC and office machine knowledge • Typing skills of at least 45 words per minute and 5,500 alphanumeric keystrokes per hour • Knowledge of basic accounting skills • Ability to work in a team environment • Organized and detail oriented • Ability to quickly search the Internet and other databases • Preferred: two years customer service or insurance/financial experience • Preferred: LOMA Level I Certificate • Preferred: LOMA ACS • Preferred: Wisconsin Preneed Certification

🏖️ Benefits

• 20 days of Paid Time Off growing to 25 days after 5 years • 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice) • Health care, dental and vision plans • Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account • Annual bonus based on company performance • Paid Parental Leave • 401(k) match up to 9% • Paid Sabbatical after 8 years • Paid Volunteer Time • Education Assistance Program • Employee Recognition Program • Employee Resource Groups • Professional and personal development opportunities • Flexible work environment with fully remote, hybrid, or onsite options where available • Comprehensive Total Rewards package • Reasonable accommodations for qualified individuals with disabilities