Executive Assistant

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3 days ago

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NICE

WebsiteLinkedInAll Job Openings

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• - **Client & Workflow Management** • - Assist with end-to-end mortgage, insurance, and KiwiSaver application processing. • - Request, chase, and collate documents from clients (payslips, bank statements, ID, etc). • - Maintain CRM accuracy and update client notes, tasks, and pipeline stages. • - Prepare application files for lenders, ensuring correct documentation and formatting. • - Track progress of submissions and follow up with lenders/banks where needed. • - **Communication** • - Professional email communication with clients, lenders, insurers, and referral partners. • - Draft templated and custom email responses on my behalf. • - Schedule client appointments and manage calendar efficiency. • - **Admin & Business Operations** • - Update spreadsheets, records, and internal workflow trackers. • - Assist with compliance tasks (file notes, disclosure confirmations, audit readiness). • - Help organise digital files and maintain efficient system structure. • - Manage small projects such as process improvements, automation, or template building. • - **Brand & Marketing Support (Nice to Have)** • - Update website content or blog posts. • - Assist with posting to social media (Instagram, Facebook, LinkedIn). • - Create simple branded templates for client updates or announcements.

🎯 Requirements

• - **Required:** • - Strong admin experience (financial services or banking highly preferred). • - Excellent written and verbal communication. • - High attention to detail and accuracy. • - Ability to handle confidential information with professionalism. • - Tech-confident – comfortable learning new systems quickly. • - Self-driven, proactive, and comfortable managing tasks without micromanagement. • - **Preferred:** • - Experience with mortgage processing, lender portals, or insurance application workflows. • - Familiarity with tools such as: • - Google Workspace • - CRM systems (e.g., Trail, Salestrekker, or similar) • - Microsoft Office • - Canva • - Basic understanding of NZ lending, KiwiSaver, and insurance products (or willingness to learn).

🏖️ Benefits

• **🌟 Why Join Us?****Benefits:**Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview. • **Core Benefits:** • - HMO on Day 1 + Free coverage for 2 dependents after 2 years • - Life Insurance • - Government-mandated benefits • - 20 Annual Leave Credits • - 13th-month pay • - Birthday & Bereavement Leave • **Onsite/Hybrid Extras:** • - Travel Subsidy • - Staff House Accommodation (within certain distance) • - Free Shuttle Service • - Free Lunch & Uniform • - Perfect Attendance Bonus • **For All Employees:** • - Onboarding Training • - Monthly Engagement Activities • - Birthday Gift & Weekly Treats • - Christmas Hamper & Anniversary Gift • - Opportunity to Travel • **💰 Referral Bonus**Refer a friend and get up to **PHP 8,000 via GCash** for every successful hire in this role! • - Grad trainees, junior, entry-level, and admin positions: PHP 3,000 • - Intermediate positions: PHP 5,000 • - Senior and hard-to-fill positions: PHP 8,000 • Referral link: https://rb.gy/u35c6 • **📣 Apply Now**Be part of a company that empowers people with technology.** Check us out:** 🌐 Website** 📘 Facebook** 🌟 Glassdoor