Senior Director, Quote to Cash Transformation

🕒 July 17

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Own the reactivation of NICE's Quote-to-Cash transformation end-to-end • Serve as the internal business owner and primary counterpart to the external systems integration partner • Operate the existing program governance • Re-engage Finance, IT, Revenue Operations, and functional stakeholders around clear decisions, tradeoffs, and business outcomes • Give senior sponsors a credible, fact-based read on program status, risk, and delivery confidence • Track and report value realization against the outcomes that actually matter

🎯 Requirements

• Non-negotiable: Has led or been directly accountable for an enterprise-scale quote-to-cash, CPQ, billing, or revenue recognition transformation — not advisory-only experience. • Comfortable owning a large, complex, multi-year program without needing months to get up to speed on the domain • A credible counterpart to an external systems integration team and to CIO-level technology leadership — comfortable pushing back on scope, timeline, and delivery assumptions, not just relaying them • Has restarted or rescued a stalled transformation before • A translator, not a bureaucrat — turns a stalled, complex enterprise program into forward motion and gives executives a clear, honest view of status, risk, and business case integrity • Excellent executive communication and the stomach to influence without authority across Finance, IT, Revenue Operations, and executive sponsors who don't report to you.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Work in a fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations