Encompass Administrator

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September 25

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NightOwl Consulting

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B2B • Recruitment • SaaS

NightOwl Consulting is a global business service (GBS) provider that connects companies with skilled talent in the Philippines to optimize their business processes and dramatically reduce costs. Specializing in team-building for various roles such as pre-construction, AutoCAD drafting, insurance, bookkeeping, and administrative assistance, NightOwl Consulting provides customized offshoring solutions tailored to the specific needs of each client. Through its transparent, cost-effective pricing model, the company prides itself on high client satisfaction and employee retention rates while fostering a supportive and engaging work culture. NightOwl Consulting supports businesses by recruiting, training, and managing dedicated teams for various industry sectors, ensuring enhanced productivity at a significantly reduced cost.

51 - 200 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Administer and maintain the Encompass LOS, including user setup, role-based permissions, and system configurations • Create, test, and deploy Encompass forms, business rules, fields, and automation to streamline loan processing • Monitor system performance, troubleshoot issues, and coordinate with Ellie Mae (ICE Mortgage Technology) support as needed • Ensure compliance with industry regulations and internal policies by configuring audit trails, reports, and compliance rules • Support system upgrades, enhancements, and integrations with third-party applications • Develop and maintain custom reports and dashboards to provide visibility into loan pipeline, compliance, and operational efficiency • Partner with lending, operations, compliance, and IT teams to gather requirements and deliver system solutions • Provide training, documentation, and support to end users on Encompass functionality and best practices • Participate in vendor evaluations and system improvement initiatives

🎯 Requirements

• Proven experience as an Encompass Administrator or in a similar LOS administration role • Strong understanding of mortgage lending processes, compliance requirements, and workflow design • Hands-on experience configuring Encompass fields, business rules, input forms, milestones, and personas • Familiarity with Encompass SDK, APIs, or advanced customization is a plus • Proficiency in creating custom reports with Encompass reporting tools (e.g., Reporting Database, Excel, SQL) • Strong analytical, problem-solving, and troubleshooting skills • Excellent communication skills with the ability to work across departments • Ability to manage multiple projects and priorities in a fast-paced environment • Preferred: Encompass Administrator Certification (ICE Mortgage Technology) or equivalent training • Preferred: Background in mortgage operations, underwriting, or compliance • Preferred: Experience with third-party Encompass integrations (e.g., credit, pricing engines, document management)

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • 1,000 PHP De Minimis • Equipment and software provided