Regional Service Process Enablement Manager

🕒 October 20

🏖️ New Jersey, Massachusetts, +2 more states – Remote

🏖️ New Jersey – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote

💵 $88.8k - $157.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Nissan Motor Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

🏭 Manufacturing

🤝 B2B

💰 Post-IPO Debt on 2022-11

Automotive • Manufacturing • B2B

Nissan Motor Corporation is a global automotive manufacturer headquartered in Yokohama, Japan. Since its founding in 1933, Nissan has consistently prioritized customer needs and innovation in vehicle manufacturing and technology. The company employs over 133,580 individuals worldwide and is committed to fostering a diverse and inclusive workplace while driving advancements in automotive engineering and services.

📋 Description

• Lead field-team efforts to implement end-to-end dealer- and customer-focused service processes, especially Video Multi-Point Inspections (Video MPI) • Transform strategy, data insights, and field feedback into practical, scalable service-process models • Evaluate market readiness and prioritize dealers for implementation • Guide dealers through operational and behavioral changes needed for consistent adoption • Mentor field and dealer employees and help overcome implementation barriers • Collaborate with field operations, service operations, parts, training, analytics, and communications • Capture dealer use cases, execution patterns, and performance outcomes to build scalable best-practice libraries • Deliver and refine training, coaching, and support materials • Train internal teams, regional leadership, and dealer personnel • Mentor field staff to influence dealer leadership and drive process improvement • Identify, recommend, and implement tools, workflows, and process improvements • Design and iterate pilots, recommending whether to scale, pause, or adjust based on outcomes • Align improvement efforts with Nissan and departmental strategies • Develop performance stories and communication mechanisms sharing progress, lessons learned, and insights

🎯 Requirements

• Bachelor’s degree OR 8 years of equivalent experience in lieu of a degree required • Substitute experience for the degree is in addition to the experience required for the role • Minimum of six years of professional experience • Dealers contact experience, such as DTSM, FOM, DOM, or FSM roles, strongly preferred • Familiarity with dealership operations and parts and service field functions strongly preferred • Experience in a dealership, region, headquarters, or manufacturing environment at the Analyst, Regional Manager, or similar level • Strong understanding of vehicle repair, mechanical operations, and fixed operations • Project management knowledge • Organizational and analytical skills • Oral and written communication proficiency • Ability to independently prioritize and organize workload in a virtual, minimally supervised work environment • Ability to remain objective and consider others’ opinions and perspectives • Ability to influence others through dealership knowledge, recommendations, clear communication, honesty, and follow-up • Persistence and focus on achieving results despite resistance or setbacks • Ability to present ideas and analysis clearly and appropriately for the audience • Situational awareness and judgment • Advanced knowledge of Word, Excel, PowerPoint, and other applications for producing non-standard, creative products • Motor Vehicle Report required • Willingness and ability to travel up to 50%, including day and overnight travel • Must be legally authorized to work in the United States • Successful completion of drug and background screenings required

🏖️ Benefits

• Career growth and continuous learning opportunities • Diverse career paths and cross-departmental moves • Innovative learning platforms • Seminars and leadership training • Tuition reimbursement programs • Medical benefits • Mental health benefits • Parental leave • Retirement savings • Employee Lease Program discounts • Vehicle Purchase Program (VPP) perks