Developer

Job not on LinkedIn

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥 Software Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NOVALINK SOLUTIONS LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

NOVALINK SOLUTIONS LLC is a leading provider of IT consulting and managed engineering services, specializing in staff augmentation and contingent workforce solutions for high-profile clients across various sectors. Founded in 2003, the company serves a diverse range of markets including telecommunications, government, healthcare, energy, and finance. With a strong commitment to quality and operational efficiency, NOVALINK has built a reputation for excellence, achieving exceptional ratings and maintaining a low turnover rate in the industry.

📋 Description

• Configure, customize, enhance, and support the Ivanti Neurons for ITSM platform • Collaborate with business users and technical stakeholders to translate requirements into scalable ITSM solutions • Configure workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation • Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules • Build and support integrations using REST APIs/JSON and other supported integration methods • Troubleshoot data, workflow, and platform issues • Develop service-management reporting, analytics, and operational dashboards • Use SQL for reporting and troubleshooting • Prepare and maintain technical documentation, workflow diagrams, deployment instructions, and change/release notes • Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and ongoing support • Participate in Change Advisory Board (CAB) activities • Own ITSM platform change requests through implementation and closure • Work with PM, BA, QA, and development team members in an Agile/CI/CD delivery model with two-week sprint cycles • Perform other assignments as required

🎯 Requirements

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform • Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation • Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles • Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management • Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model • Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus • Experience with project/package development, version management, environment promotion, and release practices for low-code platforms • Strong SQL skills • Experience with SQL Server Reporting Services (SSRS) preferred • Experience working in Agile/Scrum, CI/CD, or DevOps delivery models • ITIL certification preferred • Strong analytical, troubleshooting, and problem-solving skills • Strong written and verbal communication and stakeholder coordination skills • Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams • Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards • Ability to collaborate during standard work hours of 8:00 AM - 5:00 PM • The ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus experience may be considered in lieu of Ivanti experience

🏖️ Benefits

• Remote position • Standard work hours of 8:00 AM - 5:00 PM • Participation in scheduled meetings and discussions • Potential coordination during major system releases, production deployments, outages, or other critical platform events