Bilingual Customer Service, Business Market

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Answer calls or emails from customers regarding billing requests and mobility services • Provide customers with the necessary information to ensure satisfaction • Treat every call or email confidentially, accurately, courteously, and efficiently • Promote Canada's fastest 5G network as a solution to customers • Support business clientele of Canada's largest telecommunications company with mobility services

🎯 Requirements

• Fluent English and French required to interact with French- and English-speaking customers in Canada • Answering customers in English required between 50% and 70% of the time • Previous telecom experience is an asset • Available to work 5 days, up to 40 hours per week, Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern time • Reside within the province of Québec or New Brunswick • High-speed internet connection of at least 25 MBPS • Secure, quiet workspace • Great interest in technologies and new and emerging technologies • Friendly and customer-oriented, with focus on meeting quality standards • Excellent communication skills • Excellent analytical skills and ability to handle complex customer accounts • Knowledge of Microsoft Suite, including Office, Excel, PowerPoint, and Word

🏖️ Benefits

• Monthly performance-based incentive • Fully paid training and coaching program • Complete benefits package after six months, including comprehensive medical, dental, and life insurance • Additional RRSP contributions • Significant discounts on insurance and telecommunications products and services • Weekdays-only work schedule • Work from home • Equipment provided