Canada Post Representative – Bilingual

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🔥 12 hours ago

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NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🤝 B2B

🏢 Enterprise

B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions • Manage multiple chats at once ensuring responses within service standards • Handle incoming calls with professionalism, empathy, and a solution-focused attitude • Accurately document customer interactions and follow processes while navigating multiple tools • Adapt quickly to evolving customer needs and support requirements.

🎯 Requirements

• Bilingualism (French/English) • Typing speed of 40+ WPM with accuracy • Available to work full-time, up to 40 hours per week • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns • Strong multitasking and problem-solving skills, with attention to detail • Comfortable working under pressure in a fast-paced environment • Previous customer service experience is an asset. • Must reside within the hiring location • Reliable high-speed internet connection (minimum 25 MBPS) • Dedicated, quiet workspace free of distractions • Flexibility to work evenings and weekends.

🏖️ Benefits

• Premiums for weekend hours and bilingualism • Fully-paid training and coaching program • Work from home – equipment provided • Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance • Career progression opportunities to advanced roles as you gain experience.