Governmental Service Customer Support, French/Bilingual

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Answer customer calls regarding upgrades to communicating meters • Call customers for follow-ups and schedule technician appointments • Manage complaints and service-delivery claims professionally • Support customers in French and English regarding service delivery

🎯 Requirements

• Bilingual in French and English • Available to work 5 days, 20 to 40 hours per week • Availability Monday to Sunday between 8:00 a.m. and 8:30 p.m.; Saturday between 9:00 a.m. and 5:00 p.m. • Reside within the province of Québec • High-speed internet connection of at least 25 MBPS • Secure, quiet home workspace • At least three years of customer service experience • Ability to learn quickly and adapt in a fast-paced environment • Ability to work in a computerized environment and multitask • Call center experience is an asset • Excellent communication skills • High school diploma or equivalent completed

🏖️ Benefits

• Hourly bonus for Saturday work • Sundays free • Fully paid training program • Full benefits package after six months, including comprehensive medical, dental and life insurance • Enhanced RRSP participation • Preferential pricing on insurance • Work from home • Equipment provided