Phone Roadside Assistance Specialist, Bilingual (English and Spanish / French)

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NQX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🤝 B2B

🏢 Enterprise

B2B • Enterprise

NQX is a customer experience (CX) services and digital solutions company formed by the merger of Nordia and Quantrics. It provides contact center outsourcing, CX consulting, and end-to-end digital product development and integration to major brands, managing over 20 million customer interactions annually with a team of roughly 10,000 professionals across Canada and the Philippines. NQX emphasizes leveraging technology to enhance — not replace — human customer experiences and offers bilingual support in English and Canadian French.

📋 Description

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance. • Negotiate with confidence – Connect with providers to secure fair and favorable service rates. • Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported. • Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time. • Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure. • Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism. • Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service. • Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers. • Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

🎯 Requirements

• Fluently bilingual – You speak English and either Spanish or French with ease in order to assist clients in those languages across North America. • Availability & flexibility – Able to work Monday to Sunday from 7:00 am to 12:00 am. • You must have a secure, quiet space with high-speed internet (25 MBPS minimum). • As a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs. • Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once. • Excellent communicator – You express yourself clearly, concisely, and professionally. • Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.

🏖️ Benefits

• Competitive Pay – Earn $20.75/hour (Spanish/English bonus) or $20.00/hour (French/English) • Weekend and night premiums let you earn even more. • Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing. • Paid Training & Development – Receive a fully paid training, including ongoing support and development as you transition into your role. • Work-from-Home – Work from the comfort of your own home, equipment provided.