Senior Partner Success Manager – Sponsorship Experiences

🕒 May 14

🇺🇸 United States – Remote

💵 $115k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now
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Logo of Nteractive

Nteractive

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Event Services

Nteractive is a company that specializes in creating and managing event experiences for top technology and eCommerce brands. They provide a comprehensive suite of services, including event strategy, technology, production, and sponsorship, aimed at simplifying the complexities of event management. Nteractive also emphasizes sustainable event practices, helping clients reduce their environmental impact.

📋 Description

• Act as the primary point of contact for assigned sponsor partners across a portfolio of global events • Build and maintain strong relationships with senior stakeholders within partner organizations • Provide strategic and tactical guidance to partners regarding sponsorship execution and event participation • Communicate updates, risks and changes proactively to internal teams, clients and sponsors • Deliver a consistent white-glove experience across all interactions and touchpoints • Act as the voice of the sponsor internally, ensuring sponsor priorities and objectives are fully understood and delivered • Partner with internal sponsorship teams and client workstreams to execute sponsorship deliverables including booths, digital assets, content, demand generation and custom activations • Collaborate directly with clients onsite and support live event troubleshooting as required • Manage communication cadence with sponsors, ensuring agendas, action items and follow-ups are clearly documented and progressed • Track project timelines and proactively mitigate risks to ensure seamless delivery and sponsor satisfaction • Provide executive-level status updates and reporting to clients and stakeholders • Support Account Directors and Sales Leads in achieving retention and growth across key sponsor accounts • Mentor and support colleagues, promoting best practice in sponsorship delivery and project management • Share knowledge and contribute positively to team culture and continuous improvement • Participate actively in client and agency account discussions, helping shape future sponsorship engagement strategies • Maintain strong knowledge of team systems, tools, resources and operational processes

🎯 Requirements

• Proven experience managing high-profile clients, sponsors or partner accounts within events, sponsorship or exhibition environments • Significant experience delivering sponsorship and exhibitor programmes at a senior level • Strong track record of delivering exceptional customer service and relationship management • Experience working across multiple events, projects and stakeholder groups simultaneously • Strong understanding of sponsorship products, custom activations and event production • Experience using sponsorship exhibitor platforms such as RainFocus (desirable) • Proven senior-level project management experience, ideally using Monday.com or similar tools • Strong diplomacy, communication and negotiation skills • Strong financial and business acumen • Advanced Microsoft Office skills including Teams, Excel, PowerPoint and OneNote • Comfortable creating and presenting executive-level materials and updates • Experience working within the Microsoft ecosystem is desirable • Ability to work autonomously within a distributed and fast-paced environment

🏖️ Benefits

• PTO – 20 days plus public holidays • Summer Hours • Birthday Day Off • 401k – access to fund for employer contributions • Health Care – employee cover 100%, dependent cover 25% • Dental & Vision – 50% cover • Life Insurance • Health Advocacy Program • Wellbeing & Inclusion Initiatives including access to an EAP • Family Leave & Adoption Assistance • Rewards & Recognition incentives • Volunteering Day • Cell & Wi-Fi allowance • Generous Talent Referral Scheme • Time Off in Lieu

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