Customer Success Engineer

🕒 July 28

🇺🇸 United States – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nuclearn

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

⚡ Energy

🔥 Funding within the last year

💰 $10.5M Series A - Nuclearn on 2025-09

Artificial Intelligence • SaaS • Energy

Nuclearn is an AI company built by nuclear professionals that develops nuclear-specific AI software to reduce backlogs, automate manual work, and surface critical information faster for nuclear operations. Their product suite (Performance Improvement AI, AtomAssist, Capitalizer, Project Genius, Cap AI, Equipment AI, Parts AI) targets engineering, maintenance, compliance, and operational workflows in nuclear facilities. The company emphasizes nuclear-native expertise, secure/compliant infrastructure, and deployments across 70+ facilities in North America and the U. K. Founded by nuclear engineers and data scientists, Nuclearn offers on-premise or cloud deployment, annual subscriptions, and support for highly regulated environments.

📋 Description

• Install and configure Nuclearn’s AI platform on customer infrastructure, including on-premises, air-gapped, and secure cloud environments • Own the technical side of plant-system integrations and partner with Engineering on custom work • Understand customer workflows, train users, troubleshoot friction, and identify adoption gaps • Advise customer IT teams and engineers on platform configurations and usage optimization • Document scalable implementation patterns for other customers • Surface customer feedback to Product and Engineering • Own customer relationships from go-live through expansion • Travel regularly to customer sites, typically nuclear plants • Support multiple customers across a growing portfolio

🎯 Requirements

• 3+ years in customer success engineering, technical implementation, or solutions engineering at a B2B software company • Experience working with enterprise customers on complex deployments • Technical proficiency with Linux • Familiarity with Docker or Podman • Ability to troubleshoot integration issues independently • Ability to discuss technical topics credibly with engineers • Customer-facing experience with technical buyers • AI fluency, including practical use of AI tools and understanding their strengths and limitations • U.S. citizenship or permanent residency required for DOE export compliance • Willingness to travel 25–40%, varying by deployment phase • Nice to have, but not required: experience in nuclear, utilities, energy, or another regulated industry • Nice to have, but not required: familiarity with Azure, Terraform, or Kubernetes • Nice to have, but not required: background working with generative AI, Postgres, or Python • Nice to have, but not required: prior experience at an early-stage startup

🏖️ Benefits

• Equity participation • Medical, dental, and vision insurance • 401(k) with 100% match on the first 4% • Unlimited PTO • Remote work arrangement • Phoenix HQ option available and welcomed