Senior Solution Engineer, Professional Services

🕒 June 3

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Nylas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔌 API

☁️ SaaS

⚡ Productivity

💰 $120M Series C on 2021-06

API • SaaS • Productivity

Nylas is a developer-first platform that offers a unified API solution for building custom communication experiences seamlessly integrating email, calendar, and contact management. Its suite of APIs, including the Email API, Calendar API, Contacts API, and ExtractAI, simplify integration complexities, allowing developers to streamline workflows and enhance communication apps up to 40 times faster. Nylas serves various industries such as eCommerce, telehealth, real estate, and more, supporting scheduling automation, automated outreach, and intelligent data extraction. The platform is recognized for its reliability, secure integration, and significant time savings for engineering teams.

📋 Description

• Engage with customers through their onboarding, implementation, launch/go-live, optimization, adoption and expansion journey, being their trusted Nylas technical advisor and partner. • Lead technical discovery sessions with customers to understand business goals, workflows, integration requirements, and technical constraints. • Translate customer requirements into best practice solution designs and implementation plans. • Act as a trusted technical advisor throughout onboarding, validation, optimization and launch phases. • Communicate complex technical concepts clearly to both technical and non-technical stakeholders. • Review customer’s solution architectures, workflow designs, integration approaches, and provide Nylas best practice/advisory implementation recommendations. • Provide support to customers as they configure, test, and validate solutions using Nylas’s products. • Provide technical support/consultation and best practices on proof-of-concept engagements and paid Professional Services projects. • Identify technical risks, dependencies, and blockers early and drive resolution. • Collaborate with Engineering and Product teams on customer requirements, product gaps, and escalations. • Triage customer escalations in partnership with Customer Success and Technical Support teams. • Contribute to Statement of Work scoping, effort estimation, and delivery planning. • Maintain accurate project documentation, implementation notes, and customer status updates. • Track engagement progress, milestones, and customer outcomes. • Improve repeatability by creating templates, playbooks, and reusable technical assets. • Partner closely with Sales and Marketing, Customer Success, Tech Support, Product and Engineering teams. • Support enablement efforts internally and externally. • Share customer insights and technical learnings with the broader organization. • Participate in process improvements that increase delivery quality and operational efficiency. • Influence product direction through customer and delivery insights.

🎯 Requirements

• 3–7 years of experience in Solution Engineering, Sales Engineering, Technical Consulting, Professional Services, or Solution Architecture • Strong customer-facing communication and presentation skills • Experience with APIs, OAuth, webhooks, cloud/SaaS integrations, other developer tooling • Experience with implementation methodologies and customer onboarding • Ability to troubleshoot technical issues across multiple systems • Experience managing multiple customer engagements simultaneously • Strong organizational and project management skills • Ability to operate independently in fast-moving environments • Bachelor’s degree, MBA or technical degree (Engineering, Computer Science) a strong plus

🏖️ Benefits

• Competitive commission plan • Equity package aligned with our stage and growth trajectory