Manager, Technical Assistance Center

🔥 57 minutes ago

🇺🇸 United States – Remote

💵 $113.3k - $181.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Lead Program Managers and Program Specialists responsible for coordinating and delivering complex technical assistance programs • Build a high-performing team through coaching, mentoring, performance management, workforce planning, and professional development • Manage day-to-day execution of assigned technical assistance programs • Translate strategy and contractual commitments into integrated workplans, assignments, timelines, and deliverables • Oversee intake, triage, service matching, delivery, follow-up, and case closure workflows • Monitor productivity, quality, timeliness, customer experience measures, milestones, service activity, outcomes, and KPIs • Establish operating procedures, quality controls, governance processes, decision-making frameworks, and quality assurance practices • Manage workload, staffing capacity, competing priorities, and resource allocation • Validate program data and synthesize findings for internal, partner, and funder reporting • Translate strategic direction into scalable service models, standardized workflows, and repeatable delivery processes • Identify and mitigate operational risks; escalate significant risks to the Director with recommendations • Build relationships with internal teams, subject matter experts, external partners, and participating organizations • Lead continuous improvement using performance data, stakeholder feedback, and lessons learned • Coordinate across technical assistance, data and reporting, finance, compliance, platform and infrastructure, and subject matter expert teams • Report to the Director, Technical Assistance Center • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in healthcare administration, public health, business, or a related field, or equivalent experience • 7-10 years of progressive experience managing complex programs, service delivery operations, technical assistance initiatives, workforce development programs, contracts, grants, or related healthcare operations • 3+ years of progressive people leadership experience, including performance management, coaching, workforce planning, workload oversight, and development of professional staff • Ability to translate strategy, contract requirements, or program goals into executable workplans, team priorities, and measurable deliverables • Experience coordinating cross-functional work and managing multiple stakeholders, dependencies, timelines, and competing priorities • Strong operational judgment, problem-solving, and risk management skills • Excellent written, verbal, facilitation, and interpersonal communication skills • Strong analytical skills and experience using program data, performance measures, and feedback to guide decisions and improve delivery • Ability to lead effectively in a remote, dynamic environment • Preferred: Experience managing grant- or contract-funded programs, including deliverables, reporting, compliance, and partner coordination • Preferred: Experience in healthcare, public health, technical assistance, workforce development, health IT, or a related mission-driven environment • Preferred: Experience managing or coordinating centralized intake, triage, service delivery, case management, or customer support workflows • Preferred: Experience working within multi-partner, subcontractor, or program integrator environments • Preferred: Project or program management certification or comparable formal training • Ability to work independently and efficiently from a home office environment • High Speed Internet Service • Ability to work in a distraction free workplace • Completion of a 50-60-minute competency assessment before the team interview

🏖️ Benefits

• 100% remote work from home • Comprehensive range of benefits (details provided on OCHIN website) • Professional development • Nationwide travel support for on-site Go Live support based on business requirements

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