Customer Support Engineer

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🕒 May 27

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Oddball

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

☁️ SaaS

🤝 B2B

Government • SaaS • B2B

Oddball is a uniquely innovative digital agency specializing in transforming digital services for the government. With a team comprised of experienced engineers, program managers, and tech professionals, Oddball focuses on scalable, efficient solutions while maintaining a client-centered approach. Their expertise spans various domains, including web and database development, mobile app design, and API creation using technologies such as Node, Angular, React, MongoDB, and more. Oddball is passionate about building responsive and visually appealing applications with a business-oriented mindset. The company values client-first approaches, big-picture thinking, and growth-oriented strategies. Proud to be a Service Disabled Veteran Owned Small Business (SDVOSB), Oddball brings a rare combination of technical prowess and human-focused service to the forefront of the digital agency space.

📋 Description

• Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack • Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk • Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues • Support system monitoring, alerting, and incident response to maintain availability and performance • Document technical findings, resolutions, and operational runbooks for the broader support team • Assist with release validation and post-deployment verification in coordination with engineering

🎯 Requirements

• Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance. • Hands-on experience providing Tier 3 or full stack technical support in enterprise environments • Proficiency troubleshooting Java backend and React frontend applications • Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk • Familiarity with PostgreSQL and ability to investigate data-related issues • Understanding of CI/CD pipelines and how deployments affect system behavior • Experience supporting federal systems or compliance-driven environments is a plus • Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams • Communicates clearly and openly, whether writing an incident report or walking a Tier 1 analyst through a resolution • Performs other related duties as assigned

🏖️ Benefits

• Fully remote • Tech & Education Stipend • Comprehensive Benefits Package • Company Match 401(k) plan • Flexible PTO, Paid Holidays