VIP Relationship Manager

🕒 June 19

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OKX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

📋 Description

• Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs. • Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support. • Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team. • Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience. • Support client acquisition through offline events, campaigns, and referral programmes. • Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health. • Execute on team-defined VIP service standards and escalation protocols.

🎯 Requirements

• 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution. • Track record of managing HNW or institutional client relationships end-to-end. • Familiarity with trading platforms or crypto exchanges is a strong plus. • Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.

🏖️ Benefits

• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process!