Account Associate

🕒 August 29

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omega Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

Omega Systems is a managed service provider (MSP) and managed security service provider (MSSP) that delivers fully managed IT, cloud, cybersecurity and compliance services for regulated and enterprise customers. Their offerings include 24x7 help desk and NOC support, managed detection and response (MDR), EDR, managed SASE, vCISO and compliance-as-a-service (HIPAA, SEC readiness), private and public cloud services, backup and disaster recovery, UCaaS, SOC‑2 data center hosting, and tailored IT consulting and co-managed IT for industries such as financial services, healthcare, legal and manufacturing. Omega emphasizes people-first service, regulatory compliance, and operational resilience for business clients.

📋 Description

• Serve as the primary point of contact for an assigned portfolio of managed services customers • Act as liaison between customers and internal departments • Build and maintain long-term customer relationships through regular communication and proactive outreach • Manage contract renewals and negotiations • Leverage technical teams to discuss solution offerings with customers • Prepare and present quotes for managed services, hardware, software, licensing, and professional services • Monitor customer health and identify risks and improvement opportunities • Coordinate internal resources to resolve customer concerns in a timely manner • Maintain opportunities and track sales activities through closure • Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts

🎯 Requirements

• 2+ years of experience in account management, customer success, inside sales, or client services • Managed Services Provider experience a plus • Strong customer service and relationship building skills • Excellent communication and interpersonal abilities • Strong problem-solving abilities • Highly organized with strong attention to detail and time management skills • Customer-focused mindset with a positive, team-oriented attitude • Proficient in Microsoft Office Suite • Experience with Salesforce and/or ConnectWise a plus