Technical Product Support Engineer, Level 3

🕒 March 17

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $83.4k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Onto Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

Semiconductors • Manufacturing • Technology

Onto Innovation is a leading provider of metrology, defect inspection, lithography, and smart manufacturing software solutions. The company focuses on semiconductor manufacturers to help them accelerate product and process development, improve yield, and reduce costs. Onto Innovation offers technologies for incoming bare wafer inspection, final packaging, and everything in between, addressing challenges in logic, foundry, memory, RF/MEMS, image sensors, advanced packaging, LED/power, probe testing, and flat panel display manufacturing. Through innovation, Onto Innovation enables customers to be first-to-market with premium products by solving the most pressing process challenges and enhancing product reliability.

📋 Description

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide support of documentation development and qualification criteria during New Product Introduction

🎯 Requirements

• Proficient in Microsoft Office products • Familiar with PC's and have a strong troubleshooting background • Ability to travel both domestically and internationally and have a current Visa or entry permission • Minimum 5 years of experience in Field Support Service • Bachelor’s degree in engineering, Physics, or a related technical discipline; advanced degree preferred. • Outstanding verbal and written communication skills necessary

🏖️ Benefits

• health, dental, and vision coverage • life and disability insurance • PTO • 401(k) with employer match • access to Employee Stock Purchase Program (ESPP) • wellness initiatives • cutting-edge tools