IT Support Engineer

Job not on LinkedIn

🕒 March 14

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Red Cup IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Red Cup IT is a Managed Service Provider (MSP) specializing in cybersecurity, compliance, and virtual CIO services for mid-sized companies and enterprises. The company is dedicated to providing advanced cybersecurity solutions, IT operations support, and managing complex projects while ensuring a cooperative relationship with clients' in-house IT teams. With a comprehensive focus on security, Red Cup IT offers services including IT skill augmentation, project delivery, and cloud management, all tailored to deliver effective and secure IT environments for its clients.

📋 Description

• Provide first-line and second-line technical support to employees or customers • Diagnose and resolve hardware, software, network, and system issues • Respond to help desk tickets, emails, and phone support requests • Install, configure, and maintain desktops, laptops, printers, and mobile devices • Set up user accounts, permissions, and access controls • Manage operating systems such as Microsoft Windows, macOS, or Linux • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) • Maintain routers, switches, and firewalls • Monitor network performance and uptime • Install and update applications and productivity tools like Microsoft 365 or Google Workspace • Troubleshoot application errors and compatibility issues • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk • Maintain documentation for troubleshooting procedures and system configurations • Implement security policies, patch updates, and antivirus solutions • Support identity and access management

🎯 Requirements

• Strong troubleshooting and diagnostic skills • Knowledge of operating systems (Windows, macOS, Linux) • Networking basics (TCP/IP, DNS, DHCP, VPN) • Experience with help desk or ticketing systems • Customer service and communication skills • Time management and problem-solving ability • Bachelor's degree in information technology, Computer Science, or related field • Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA

🏖️ Benefits

• IT Support Engineer who is responsible for providing technical assistance to users • Maintain computer systems • Troubleshoot hardware and software issues • Ensure the smooth operation of an organization’s IT infrastructure