Partnership Support Engineer

Job not on LinkedIn

🕒 March 6

🇺🇸 United States – Remote

💵 $136k - $152k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wheelhouse

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

🏨 Hospitality

💰 $16M Series A on 2022-04

Consulting • Marketing • Hospitality

Wheelhouse is a comprehensive platform designed for scalable hospitality operators, offering advanced and customizable dynamic pricing solutions. It allows users to tailor pricing strategies through a data-driven engine that accommodates various events, seasons, and market conditions. Wheelhouse provides tools for performance analytics, market insights, and detailed pricing control across multiple hospitality listings. Its product suite serves the needs of diverse and evolving portfolios by integrating with existing software and offering an API for enhanced functionality. Wheelhouse is designed to optimize revenue and growth for modern hospitality businesses, available in numerous markets worldwide.

📋 Description

• Establish processes for raising, tracking, and prioritizing integration and partnership issues • Interface with internal Wheelhouse teams and external partners • Investigate integration issues and debug complex cross-system behavior • Resolve issues directly when possible or triage them to internal engineers with clear reproduction steps and cross-system context • Engineer process solutions around incoming integration and partnership bugs, improvements, and requests • Debug integrations involving PMSs, OTAs, channel managers, and embedded clients • Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes • Build internal diagnostics, dashboards, tooling, automation, and process flows for partner issue investigation • Create reusable playbooks and runbooks for common integration failure modes • Improve monitoring, alerting, and observability for partner-facing systems • Support launches of new integrations, embedded deployments, and platform features • Serve as the primary technical liaison for select strategic partners • Identify systemic reliability risks and advocate for engineering improvements • Act as the voice of the partner ecosystem within engineering and product teams

🎯 Requirements

• 3–5 years of experience in a QA engineering or software engineering role • Strong debugging skills across APIs, integrations, and web applications • Experience with programming, ideally Ruby on Rails, to automate tasks and build internal tools • Experience with SQL or ORMs, ideally Active Record, to interact with data • Familiarity with REST APIs, webhooks, and third-party integrations • Experience working with external technical stakeholders and strong communication skills • Comfort navigating ambiguity across multiple systems not under your control • Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines • Experience reading third-party documentation and diagnosing integration mismatches • Familiarity with SLAs, incident communication, and cross-company coordination • Familiarity with Datadog for analyzing metrics is a plus • Experience handling incidents involving external stakeholders • Comfort communicating during production issues or degraded service • Ability to reason about complex distributed systems and failure modes • Experience troubleshooting data synchronization or event-driven systems • Experience creating documentation regarding process engineering development • Experience supporting B2B SaaS integrations or developer platforms is a bonus

🏖️ Benefits

• Competitive salary • Cash bonus potential • Equity • Full medical benefits for each US employee • Full dental benefits for each US employee • Full vision benefits for each US employee • Fidelity 401k available for each US employee • Unlimited PTO • Remote-first, work-anywhere arrangement • Opportunity to grow into an integrations lead, platform reliability engineer, or partner engineering leader • Collaborative small-team environment where impact is highly visible