Technical Support Specialist

Job not on LinkedIn

🕒 February 27

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Prospect Engine LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Prospect Engine LLC is a B2B appointment-setting and lead generation agency that provides outsourced sales development services to help companies fill their calendars with qualified meetings. They run multi-channel outbound campaigns (LinkedIn outreach, cold email, cold calling), offer inbound marketing (SEO, personal and company branding, content), and use a proprietary Q-Squared methodology and analytics to optimize campaigns and forecast pipeline. Prospect Engine focuses on generating SQLs and predictable pipelines for B2B clients across industries including SaaS, IT services, consulting, finance, and recruitment.

📋 Description

• Respond to customer inquiries via CRM tickets, email, chat, and phone in a timely and professional manner. • Provide clear and concise information regarding product features, functionalities, and issue resolution. • Assist customers with setting up complex simulations in our O&M and Construction Design application. • Diagnose and troubleshoot customer issues, providing step-by-step guidance for problem resolution. • Collaborate with the product and engineering teams to escalate and resolve complex issues promptly. • Develop and maintain an in-depth knowledge of Shoreline products to effectively assist customers. • Gather customer feedback to identify areas for improvement and share insights with the product development team. • Drive and support our customers in the implementation of Shoreline products.

🎯 Requirements

• Previous experience in IT, customer service, or a related field. • Experience in the renewables industry, particularly wind, is preferred. • Ability to build rapport with customers and users. • Strong troubleshooting and critical thinking skills. • Positive and professional demeanor.