Reactive Support Engineer

Job not on LinkedIn

🕒 February 7

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $55k - $64k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Onsite Logic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Onsite Logic is a Kansas City–based managed IT and cybersecurity provider that offers comprehensive IT support, network security, data backups and disaster recovery, cloud and email management, and tailored cybersecurity assessments to small and medium-sized businesses. They focus on mitigating cyber risk, meeting cyber insurance requirements using frameworks aligned with top-security agencies, and provide hands-on, on-site support with flexible pricing.

📋 Description

• Resolve intermediate scheduled and reactive service calls, both onsite and remotely. • Independently install and troubleshoot client hardware and software, ensuring optimal performance and security. • Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively. • Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions. • Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference. • Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.

🎯 Requirements

• Associate’s degree in information technology or a related field, or equivalent experience. • 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment • Advanced knowledge of IT and cybersecurity concepts • Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira) • Network+ or Security+ certification (preferred) • Familiarity with TruMethods framework a plus.

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work in a dynamic and collaborative environment • Ongoing training and professional development opportunities