Key Account Manager, Retail Sales

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Ooma, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

📡 Telecommunications

🏢 Enterprise

💰 $5.1M Venture Round on 2015-05

Telecommunications • Internet Services • Enterprise

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

📋 Description

• Identify, prospect, and secure new retail opportunities while growing Ooma's Residential product portfolio, including the Ooma Telo family of products, across Canada. • Build and maintain strategic relationships with retail buyers, category managers, merchandising teams, and channel decision-makers across national, regional, specialty, and independent retailers. • Develop and execute account and channel growth strategies to expand distribution, increase market share, and drive revenue across both brick-and-mortar and eCommerce channels. • Own the sales process from initial outreach and account development through onboarding, product launch, and ongoing account growth. • Create annual business plans, conduct business reviews, and deliver executive-level presentations to retail partners. • Collaborate with retailers to develop and execute advertising, promotional, merchandising, pricing, and marketing programs that drive consumer awareness and sell-through. • Develop sales forecasts and demand plans, while partnering with Operations and Supply Chain teams to manage inventory, replenishment, and product availability. • Manage co-op marketing investments and promotional programs to maximize ROI and accelerate sales performance. • Partner cross-functionally with Marketing, Product, Operations, and Supply Chain teams to support retail initiatives, product launches, and channel growth. • Represent Ooma at industry events, trade shows, and customer meetings while identifying new opportunities to expand Ooma's retail presence. • Leverage AI-driven insights, where applicable, to improve account outcomes, including identifying target opportunities, optimizing engagement strategies, and synthesizing learnings across accounts.

🎯 Requirements

• 5+ years of experience selling physical products through retail and distribution channels, with strong preference given to candidates from consumer electronics, connected devices, networking hardware, smart home, or related technology product categories. Candidates should have a deep understanding of retail buying cycles, channel strategy, merchandising, and account development within retail environments. • Proven track record of opening new retail accounts, building relationships from scratch, and driving revenue growth through new customer acquisition. • Established relationships with Canadian retailers, distributors, buyers, category managers, and merchandising teams, including experience working beyond traditional big-box retailers. • Experience managing both brick-and-mortar and e-commerce sales channels, including product launches, promotions, merchandising, and online product optimization. • Demonstrated success developing and executing strategic account plans, negotiating agreements, and growing market share within retail environments. • Strong hunter mentality with the ability to prospect, network, and identify new business opportunities independently. • Excellent relationship-building, presentation, and negotiation skills, with the ability to engage stakeholders at all levels of a retail organization. • Highly organized, self-motivated, and comfortable managing multiple priorities while operating with a high degree of autonomy. • Willingness and ability to travel throughout Canada and periodically within the United States to support customer relationships, business development efforts, and industry events.

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • GRSP including employer match • Employee Stock Purchase Plan • Unlimited paid time off as well as corporate holidays observed