Customer Success Manager – Renewals

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Open Point

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

☁️ SaaS

🏛️ Government

🏢 Enterprise

💰 Private Equity Round - Open Point on 2023-11

SaaS • Government • Enterprise

Open Point is an all-in-one platform for community and stakeholder engagement that combines community engagement tools with stakeholder relationship management. It offers AI-powered feedback analysis, advanced reporting and analytics, auditability, communications and task management tools, and integrations (e. g. , Outlook add-in). The platform is positioned for enterprise customers — especially local and state government, transit, energy & utilities, transportation, infrastructure planning, and resources & mining — and is used to gather input, turn feedback into insights, and maintain compliance and governance across projects. Open Point emphasizes enterprise-ready security, cross-project analysis, and was noted as trusted by 750+ organizations.

📋 Description

• Own the renewal contract lifecycle from CSM handover through to signature. • Build the contract from the agreed terms and uplift, and chase it through close. • Independently manage renewals for single-project and lower-touch accounts end to end, including setting the renewal amount, initiating customer outreach, and closing without CSM involvement. • Act as the main point of contact for customer procurement teams. • Manage security reviews and engage Legal when terms, redlines, or compliance questions require it. • Own the CRM as the source of truth for renewals: maintain deals, stages, close dates, and forecasting in HubSpot. • Forecast the renewals book and report on progress, commit, and at-risk renewals. • Run a proactive renewals cadence.

🎯 Requirements

• Experience managing SaaS renewals, contracts, or commercial operations, ideally with B2B or public-sector customers. • Strong CRM discipline, with hands-on HubSpot experience including pipeline management and forecasting. • Comfort working with procurement and legal processes, security reviews, and vendor assessments. • Highly organized and proactive, able to manage a large volume of deals and keep every renewal on schedule. • Clear, plain-language communicator who can work with non-technical government stakeholders.

🏖️ Benefits

• Paid birthday leave annually • Professional development reimbursement • 4 weeks annual paid vacation • RRSP/401k matching • Annual wellness reimbursement • One-off home office allowance • Generous paid parental leave options