Senior Implementation Project Manager

🕒 August 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Manage an assigned portfolio of concurrent customer implementations, maintaining visibility into stage, forecast, milestones, risks, dependencies and upcoming decisions • Personally project-manage the largest or most complex strategic account implementation plans • Convert approved scope and functional workplans into integrated project plans with milestones, owners, dependencies, decision dates, stage gates and acceptance evidence • Establish and control critical paths • Run implementation governance, including kickoffs, workstream reviews, status reviews, risk and decision reviews, readiness gates and executive steering committees • Establish baselines and update forecasts when scope, assumptions, dependencies or capacity change • Own change control and assess schedule, resource and launch impacts • Identify risks and drive mitigation or recovery plans • Track customer, vendor and internal dependencies through resolution • Escalate with evidence, options, recommendations and decision deadlines • Lead implementation-specific client communication while partnering with the CSM on broader relationship and commercial context • Coordinate UAT planning, defect triage, retesting and sign-off tracking • Maintain launch readiness and required technical, operational, clinical and customer evidence and approvals • Facilitate evidence-based go/no-go discussions • Coordinate launch, stabilization, closure and transition to Customer Success and Support • Surface shared-resource conflicts and demand to the Director with sequencing options and recommendations • Maintain the project-management system as the source of truth • Identify recurring portfolio problems and recommend improvements to PMO playbooks, stage gates and templates

🎯 Requirements

• 5+ years in project or program management within B2B software, healthcare technology, platforms or technology-enabled services • Direct project-management ownership of external customer implementations from post-sale handoff through launch • Experience managing multiple concurrent implementations or a genuinely complex, multi-workstream strategic account • Strong experience with integrated planning, critical-path management, RAID management, change control and delivery forecasting • Experience leading client project governance and executive steering committees • Experience coordinating UAT, defect triage, launch readiness, cutover and stabilization • Project-management-level fluency across APIs, integrations, data flows, identity, environments, security reviews and testing dependencies • Experience partnering with dedicated implementation engineers, technical consultants or solution architects without assuming their responsibilities • Strong written and verbal executive communication • High data discipline in project-management and portfolio-reporting systems • Preferred: Healthcare, digital health, virtual care or another regulated-industry background • Preferred: Experience with EMR or clinical-workflow implementations • Preferred: Experience coordinating pharmacy, lab, clinician-network, credentialing, licensing or multi-state operational dependencies • Preferred: Experience in a professional-services or client-delivery environment with clear separation between project managers and technical implementers • Preferred: Experience working within tiered delivery models • Preferred: PMP, PgMP or equivalent training

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance