Senior Client Relationship Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $107.8k - $161.6k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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OpenText

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $1G Post IPO debt on 2022-12

Enterprise • SaaS • B2B

OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.

📋 Description

• Manage a portfolio of up to 100 strategic Business Network customer accounts • Serve as the primary point of contact to drive customer satisfaction, retention, account growth, and long-term relationships • Identify and pursue upsell, cross-sell, and expansion opportunities • Maintain accurate customer information and forecast account revenue • Negotiate contract renewals and review customer agreements • Address cancellations and credit requests • Resolve customer issues through internal collaboration and issue ownership • Partner with Professional Services, Cloud Service Management, Customer Support, and Sales teams • Achieve customer success metrics and transition larger sales opportunities to field sales representatives • Develop and manage community revenue programs with major retail organizations • Promote customer engagement through OpenText World and industry conferences • Stay current on OpenText solutions, industry trends, B2B, B2C, EDI, and data synchronization

🎯 Requirements

• Bachelor’s degree or equivalent experience • 10+ years of professional experience, including 3–5 years in account management, customer success, relationship management, or sales • Strong understanding of the retail industry, including supply chain, EDI, B2B transactions, and data synchronization • Proven ability to manage and grow customer relationships, drive renewals, minimize cancellations, and identify upsell opportunities within existing accounts • Experience in account planning, revenue forecasting, contract negotiations, and resolving complex customer issues • Excellent communication, presentation, relationship-building, and organizational skills • Ability to influence stakeholders and manage multiple priorities • Proficiency with Microsoft Office and CRM/sales systems; Salesforce preferred • Ability to work independently in a fast-paced environment

🏖️ Benefits

• Benefits package supporting physical, emotional, and financial wellbeing • Variable and commission compensation opportunities for eligible roles • Vacation entitlement • Paid time off • Bonus or commissions may be available for California residents/eligible roles • Reasonable accommodation during the application or recruiting process • Respectful and empowering workplace • Personal growth opportunities