Program Manager – Customer Success

Job not on LinkedIn

🔥 5 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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OpenZeppelin

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

💰 Seed Round on 2018-01

Consulting • Logistics • Marketing

OpenZeppelin is a leading provider of open-source tools and services that secure and streamline smart contract development. They offer a comprehensive suite of solutions, including a secure smart contract library, an interactive smart contract generator (Contracts Wizard), and a defender cloud service for monitoring, automating, and upgrading smart contracts. OpenZeppelin's services include smart contract security audits and emergency response teams to address vulnerabilities promptly. Their ecosystem stack accelerates developer onboarding and ensures high security standards are met in decentralized applications. Trusted by major decentralized projects, OpenZeppelin is a standard-bearer in the blockchain space, focusing on security, scalability, and privacy in smart contract and onchain applications development.

📋 Description

• Own the full lifecycle of strategic ecosystem accounts from kickoff through delivery, renewal, and expansion • Serve as the primary point of contact and trusted advisor for each client • Lead client kickoffs and manage scope through a structured change-order process • Oversee end-to-end audit delivery, quality review, and publishing • Proactively escalate risks to internal leadership • Administer engagement governance, including RASCI matrices, workstream structures, engagement models, cadence, and reporting metrics • Maintain milestone plans, scope/MVP definitions, RAID logs, risk and compliance registers, and other program artifacts • Formulate executive-level status reports for clients and internal leadership • Coordinate architecture and requirements sessions with client engineering teams • Oversee delivery across audit and engineering teams, including backlogs, sprints, and stage gates • Provide formal go/no-go recommendations at key milestones • Manage technical dependencies such as repository access, audit cycles, vendor onboarding, and contractual or SOW-related blockers • Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners • Facilitate stakeholder coordination, dependency mapping, risk management, and regulatory-readiness governance • Maintain account intelligence on ecosystem goals, technology stacks, governance, roadmaps, and funding landscapes • Partner with Sales, Secure Development, Security Services, and Growth on upsells, renewals, recurring revenue, subscriptions, and go-to-market use cases • Review codebases at a high level for estimation and hold technical conversations with client engineering teams • Monitor resource utilization, allocation, delivery metrics, and on-time delivery • Use GitHub, Notion, Slack, HubSpot, and internal automation tools to streamline workflows • Provide exceptional client care across all account touchpoints

🎯 Requirements

• 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role • Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility • Technical background sufficient to review code at a high level for estimation and hold credible conversations about smart contract architecture • Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models • Genuine passion for the blockchain space • Solidity or Rust reading proficiency, or hands-on cybersecurity experience • Exceptional relationship-building skills • Experience managing renewal cycles, negotiating change orders, and building account expansion narratives • Ability to manage multiple complex engagements concurrently across many stakeholders and time zones • Advanced English with excellent written and verbal communication • Comfortable presenting to a CTO and a CFO in the same meeting • Advanced knowledge of GitHub, Notion, Linear, Slack, and HubSpot • Comfortable working in a fully remote, async-first, globally distributed environment

🏖️ Benefits

• Company gatherings around the world • Fully remote work • Flexible time off • 8 weeks of paid leave for primary caregivers • 4 weeks of paid leave for secondary caregivers • One-time $3,600 baby bonus • Up to $500 in home office equipment support • Medical insurance • Learning and development opportunities • Monthly stipend for a preferred co-working space • Paid work test (up to 20 hours of paid work)