Manager, Expansion Implementations

🕒 November 4

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ophelia is a telehealth provider that delivers medication-assisted treatment (primarily Suboxone / buprenorphine+naloxone) and ongoing clinical and peer support for people with opioid use disorder through online visits and a dedicated care team. The service emphasizes rapid, confidential, and affordable at-home treatment with insurance coverage (including Medicaid) and pharmacy prescriptions, plus partnerships with health systems and insurers for referrals and care coordination.

📋 Description

• Lead payor and partner implementations from kickoff through go-live with internal and external stakeholders • Determine implementation needs based on contracts and client types, including stakeholders, questions, and implementation plans • Maintain accurate project plans, trackers, minute logs, dependencies, and status updates • Own implementation open questions and action items, collaborating with colleagues and external parties to resolve them • Present updates and raise risks and decisions to the leadership team • Set process metrics and SMART goals; coordinate with external partners on timelines, targets, and operations • Quarterback resolution of revenue cycle issues, including claims processing and credentialing, during implementation

🎯 Requirements

• 4-6 years of experience in project management or implementation roles, with growing responsibility over time • Deep knowledge of managed care contracts and / or provider relationships, ideally related to Medicaid • Understanding of provider credentialing, revenue cycle management, and / or claims submission • Experience spearheading new and ambitious implementations without existing playbooks • Track record of running projects on time, on budget, and within scope • Ability to spot blockers early and raise them before they slow the project down • Ability to influence internal and external parties without direct authority through trust, candid communication, and consistent follow-through • Clear written and verbal communication, adjusted to the audience • Quick learner and ability to implement a variety of client relationships • Experience helping launch a new type of program or partnership

🏖️ Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure • 10 company holidays • Work From Home Stipend • 401k Contribution Platform • Life insurance • Short and long term disability • Financial wellness • Virtual primary care

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