Production Platform Administrator

Job not on LinkedIn

🕒 5 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OS National, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏠 Real Estate

🛡️ Insurance

⚖️ Legal

Real Estate • Insurance • Legal

OS National is a national title and settlement services company that provides residential and commercial title insurance, escrow, and closing services across all 50 states. They position themselves as a single point of contact offering a mix of national platform scale and local market expertise, serving homebuyers, sellers, lenders, real estate professionals, investors, attorneys, and commercial clients. OSN emphasizes faster turnaround times, technology-driven workflows, ALTA Best Practices certification, and boutique-level customer service with offices in Duluth (GA), Dallas (TX), Las Vegas (NV), and Irvine (CA).

📋 Description

• Administer, configure, and maintain workflows, action groups, templates, and document mappings in ResWare and other title production platforms, with complete understanding of platform architecture and interdependencies • Assess unusual or complex configuration requests, evaluate available options, and devise solutions independently - adapting existing approaches when standard precedent does not apply • Execute system testing, upgrade validation, and post-change review; identify edge cases and recommend improvements based on observed outcomes • Apply sophisticated analytical and troubleshooting techniques to diagnose and resolve platform issues; suggest variations in approach when standard methods fall short • Administer all user provisioning activities including profile creation, enablement, deactivation, role rights changes, and license coordination • Independently investigate and resolve complex access issues, applying judgment to identify root cause and select the right course of action • Manage assigned support tickets from intake through resolution, maintaining clear stakeholder communication and meeting defined SLAs • Build, update, and maintain operational and business reports for title production workflows across ResWare and related reporting tools, including SSRS • Recommend improvements to reporting structure, logic, or delivery based on analysis of recurring patterns and stakeholder needs • Maintain accurate, complete documentation for platform configuration, reporting logic, and repeatable operational processes

🎯 Requirements

• 5+ years of hands-on experience administering ResWare or a comparable title and escrow platform • Complete, working knowledge of ResWare configuration including workflows, action groups, templates, document mappings, user access, and role rights • Demonstrated ability to independently assess complex, non-standard platform issues and devise solutions with limited precedent or guidance • Proven track record delivering accurate, high-quality reports from ResWare or related systems, including SSRS • Strong SQL skills and ability to work with structured data across reporting environments • Ability to evaluate multiple approaches, adapt existing solutions, and apply judgment to select the right course of action • Experience advising non-technical and operational stakeholders on platform capabilities and options • Sophisticated analytical thinking with a high bar for data quality, validation, and accuracy before delivery • Ability to manage multiple concurrent requests in a ticket-driven environment without losing accuracy or SLA compliance • Strong written and verbal communication skills with the ability to adapt style to different audiences • High attention to detail, strong follow-through, and a consistent ownership mindset.

🏖️ Benefits

• Occasional travel for vendor meetings, training, or company events may be required