Senior Lease Administrator

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Colliers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏠 Real Estate

Real Estate

Colliers is a global leader in real estate services and investment management. The company provides a comprehensive range of services to commercial real estate clients, such as transaction services, property management, and valuation. Colliers' expertise spans across various sectors including office, industrial, retail, residential, and hospitality properties. Their mission is to maximize the potential of property and accelerate the success of their clients and people. With a strong commitment to sustainability and innovation, Colliers offers bespoke solutions tailored to meet the unique needs of their clients worldwide.

📋 Description

• The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the Lease Administration team. • Serve as the main point of contact for clients and internal stakeholders regarding lease administration matters. • Understand client business objectives, real estate portfolio strategy, and service expectations. • Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information. • Ensure this information has been correctly entered into and maintained as a client contract with WorkTrac. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc. • Track, maintain, and communicate all expirations, option exercise dates, and other critical information. • Drive toward achieving a net promoter score representative of strong service delivery and client relationships. • Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution. • Oversee and ensure global team is delivering services per the client specific process and contract. • Participate in presentations to new or existing clients for new business pitches. • Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. • Prepare and lead with impactful communication and professional presence. • Confirm and approve monthly client billing. Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process. • Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. • Prepare monthly rental payment schedules. Track A/R for assigned clients and escalate to appropriate parties. Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.

🎯 Requirements

• Associate or bachelor’s degree in business, accounting, real estate, or similar field preferred. • At least 5 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector. • Working experience with commercial real estate database applications such as Visual Lease, APEX, ProLease, CoStar, WorkTrac, Lucernex, Planon, Manhattan, or other portfolio management database systems. • Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure. • Intermediate proficiency level with Microsoft Office tools (Word, PowerPoint, Excel, OneNote, etc.). • Thorough knowledge of FASB / IFRS accounting rules and general accounting principles preferred. • Must be effective and have successful track record of working independently, preferably remotely, and possess strong time management skills.

🏖️ Benefits

• Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and make a tangible impact. • Career growth: Advance your career and achieve your goals with industry-leading training and development programs. • Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being. • Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work. • Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. • Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community.