Senior Customer Success Manager

🕒 6 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pacvue

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Pacvue is a commerce acceleration platform that helps businesses optimize their online retail strategies across over 90 marketplaces. It offers a suite of advertising, sales, analytics, and intelligence solutions designed to elevate business performance. Pacvue's platform includes tools for digital shelf optimization, advertising automation, reporting, ecommerce sales management, and retail media management. With AI-powered recommendations, it enables companies to manage variables like pricing, promotion, and ad strategy effectively. Pacvue serves brands and agencies by providing insights for advertising, centralized data management, and campaign automation to drive market share and sales growth. Major brands like Duracell, Bissell, and Nestlé Purina leverage Pacvue's platform to boost their advertising performance on platforms such as Amazon and Walmart, achieving significant increases in sales and return on ad spend. The company empowers its clients with real-time insights, dynamic reporting, and strategic automation to streamline advertising campaigns and optimize bid strategies efficiently. It focuses on delivering comprehensive retail media incrementality and commerce management tools integrated into a single solution.

📋 Description

• Make customers successful by providing high quality technical support and service and become a trusted consultant for Pacvue enablement • Foster account growth and expansion via new products and markets by developing and executing account plans • Independently own broader account strategy development for priority accounts • Act as the escalation point for client issues and independently resolve matters • Serve as a go-to resource for teammates on the Pacvue platform and retail media landscape • Collaborate with the Pacvue Training and Education team to build product onboarding and education content • Identify process improvement opportunities and enhance workflows • Educate users on the latest SaaS platform features • Address technical issues relating to software function and upgrades • Share client feedback and insights with R&D to inform feature enhancements • Create product reports and recreate errors for documentation and communication with developers

🎯 Requirements

• Typically 5+ years of digital/search advertising and platform experience, demonstrating complete mastery of the specialization • 2+ years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred) • Familiarity with Amazon DSP, Amazon Marketing Cloud, and other display offerings in retail media a strong plus • Experience with social commerce platforms, like TikTok, a plus • Customer success, consulting service or pre-sales experience and expertise a plus • Great interpersonal skills, team player and customer service focused attitude • High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go • Ability to operate simultaneously and effectively in both tactical and strategic modes • Strong analytical skills • Moderate Excel skills

🏖️ Benefits

• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building information platform through Carrot • Additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans

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