Customer Service Representative

Job not on LinkedIn

🕒 September 15

🐊 Florida, Idaho, +11 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palco, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

🏥 Healthcare

Finance • Fintech • Healthcare

Palco, Inc. is a pioneer in the financial services sector, recognized as the first company in the United States to offer fiscal/employer agent (F/EA) services for self-directed programs. With a commitment to transparency and integrity, Palco empowers individuals to take control of their own care while setting industry best practices. As a leader in this field, the company plays a critical role in facilitating self-directed care solutions for its clients.

📋 Description

• Provide assistance and support for individuals self-directing Medicaid services and their caregivers • Apply knowledge of program rules and qualifications • Address customer issues promptly and accurately • Provide support and information to ensure customer satisfaction • Handle 40+ inbound and outbound calls and provide one-call resolution • Respond to customer inquiries about services, enrollment, guidelines, and requirements • Provide self-direction information to support informed care decisions • Assist individuals with paperwork and program requirements • Represent Palco with quality service to internal staff and external clients • Protect customer privacy and sensitive information/PHI • Initiate actions for caller requests, including escalations and document requests • Recognize additional services required by callers • Handle difficult or unusual situations professionally • Conduct follow-up calls for quality and satisfaction • Participate in development, training, and departmental meetings • Access Palco software to retrieve information and update digital case records • Perform additional duties as assigned • Report directly to the Customer Service Supervisor

🎯 Requirements

• Any combination of education and/or experience providing the knowledge, skills, and abilities necessary for satisfactory job performance • High school graduate or equivalent may be included • One year of experience performing customer support activities, preferably in a call center • Working knowledge of contact with the public and telephone; modern office procedures and methods • Good verbal and written communication skills • Ability to electronically document records to a web-based chart • Intermediate skills with Microsoft Office, email, and internet • Good problem-solving and listening skills • Ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results • Skill in operating office equipment, including computers and networks • Ability to handle 40+ inbound and outbound calls • Ability to work Monday–Friday from 7:00 am–6:30 pm CST • CRM experience and/or Medicaid experience a plus • Bilingual skills a plus • Adherence to remote work policies and procedures

🏖️ Benefits

• Generous Paid time off • Annual bonus potential • Retirement savings support • Paid training • Internal and external learning opportunities • Employer shared health insurance cost • Employer paid disability insurance • Employer paid life and AD&D insurance • Vision insurance • Cancer insurance • Voluntary life insurance • Remote work environment • Paid holidays • Career growth opportunities • Work/life balance