Application Change Management System Engineer

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Pantheon Inc

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SaaS • B2B • Recruitment

Pantheon Inc is a global software and IT services company that provides software development, consulting, staffing and support services to enterprise and public sector clients. They offer a code-free automation product called the Odyssey Digital Automation Platform alongside IT systems and software consulting, turnkey software solutions, and staffing/talent management services across industries such as banking, finance, oil & gas, healthcare, utilities and telecommunications. Pantheon serves clients worldwide and holds partnerships with major technology vendors.

501 - 1000 employees

Founded 1997

☁️ SaaS

🤝 B2B

🎯 Recruiter

📋 Description

• Support for Follow The Sun (FTS) change management for all SAP systems, including change freeze activities, migration windows to production, SAP updates, and system upgrade activities. • Use of Solution Manager, SAP Change Request Management (ChaRM), Focused Build, and SAP Transport Management System (STMS) to move application changes across more than 30 three-tier environments, as well as N+1 environments. • Participation in a global Agile team. • Implementation and maintenance of change management controls within SAP systems to ensure system integrity and availability. • Resolution of incidents and problems related to change management across all SAP environments. • Daily global communication with a large number of process and technical teams. • Identification and exploitation of opportunities to improve support efficiency within the teams. • Primary point of contact for process teams, technical teams, and project teams for scheduling changes related to projects and small work items, assisting with change management.

🎯 Requirements

• Strong communication skills and fluency in spoken English • Good comprehension skills • Analytical skills and ability to interpret and evaluate • Coordination and teamwork • Creativity and innovation • Customer orientation • Decision-making ability and business judgment • Initiative and self-management • Teamwork • Ability to plan and organize own work • Work-related problem-solving skills • Desirable technical skills: LiveCompare, SAP BASIS, ServiceNow development, and experience with scripting • Functional excellence; high quality and consistent delivery of work • Knowledge of Agile methods (following and respecting Agile rules and work requirements) • Security awareness • Sensitivity to security and confidentiality • Adaptability to short deadlines and changing priorities

🏖️ Benefits

• Availability for out-of-hours support (on-call), covering three geographic regions and providing limited weekend support. • Participation in the Disaster Recovery process.