Senior PDE Operations Specialist

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Pantheon Platform

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501 - 1000 employees

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT, and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

📋 Description

• Own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review • Ensure data is consistent, tools are integrated, and workflows are scalable • Lead tool strategy and integration decisions across core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk) • Drive adoption of new processes and partner directly with PDE leadership • Get into tools daily, resolve systemic data issues, write and automate workflows, and engage at leadership level to influence decisions

🎯 Requirements

• 5–7 years in product operations or program management in a SaaS environment • Deep hands-on experience with a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus. • Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity. • Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale. • Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued. • Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences. • Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate.

🏖️ Benefits

• Industry competitive compensation and equity plan • Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays • Full medical coverage (Extended health care, dental, vision) • Top-of-line equipment • In-office workspace (Vancouver, BC Canada) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate