Executive Director, Global Site Payment Strategy & Services

🕒 August 6

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Parexel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 1990-01

Consulting • Healthcare • Logistics

Parexel is one of the world's largest clinical research organizations (CROs), providing comprehensive services for the clinical development process from Phase I to IV. The company specializes in portfolio management, clinical trial management, regulatory strategy, market access, and lifecycle management for biopharmaceuticals. Parexel aims to speed life-changing medicines to market by leveraging its clinical, regulatory, and therapeutic expertise. With a global team of over 21,000 professionals, Parexel works to integrate patient insights and innovative trial designs to develop treatments across therapeutic areas such as oncology, neuroscience, rare diseases, and more. It focuses on delivering patient-centric and efficient clinical trials.

📋 Description

• Define and execute the long-term vision and strategy for Site Payment Services • Evaluate and evolve operating models, organizational structures, and service delivery approaches • Partner with executive leadership to identify opportunities that enhance operational performance and client value • Serve as a key leader within the Site Activation Center of Excellence • Anticipate industry trends and evolving site needs to inform future service strategy • Lead a global Site Payment Services organization responsible for investigator payment operations, budget setup, reconciliation, reporting, and site-facing support • Establish performance metrics and accountability measures to drive operational excellence • Ensure timely, accurate, compliant, and efficient delivery of site payment services • Identify opportunities to simplify processes and improve scalability across the organization • Lead the modernization of Site Payment Services through automation, digital solutions, analytics, and AI-enabled capabilities • Drive continuous improvement efforts that improve efficiency, quality, and stakeholder experience • Champion innovation and foster a culture that embraces change and new ways of working • Partner closely with Technology teams to modernize systems, processes, and data capabilities • Collaborate with Finance, Project Leadership, Commercial, Contracts, Site Activation, and Technology teams to optimize the investigator financial lifecycle • Build strong relationships with internal and external stakeholders • Influence decision making through data-driven insights and strategic recommendations • Serve as an executive escalation point for complex operational and stakeholder challenges • Lead, coach, and develop a diverse global leadership team • Foster a culture of accountability, inclusion, collaboration, and continuous learning • Guide teams through organizational growth and transformation initiatives

🎯 Requirements

• 10+ years of progressive leadership experience within the pharmaceutical, biotechnology, CRO, or healthcare services industry • Significant experience leading global operational teams and complex business functions • Deep understanding of investigator financial operations and the broader clinical trial ecosystem • Demonstrated experience driving large-scale transformation, process improvement, or organizational change initiatives • Strong executive presence with proven stakeholder management and influencing skills • Experience managing cross-functional initiatives that span multiple geographic regions and business functions • Bachelor's degree or equivalent combination of education and experience • Experience with investigator payment technologies, financial systems, or site-facing operational platforms • Track record of implementing automation, digital transformation, analytics, or AI-enabled solutions • Advanced degree in business, healthcare, finance, or related field • Lean, Six Sigma, or continuous improvement experience

🏖️ Benefits

• Meaningful work that contributes to better patient outcomes • Opportunities to lead high-impact global initiatives • A culture that values collaboration, innovation, and continuous learning • Flexible work arrangements that support work-life balance • Access to professional growth and career development opportunities • The ability to help shape the future of clinical trial operations