Guest Engagement Strategist

🕒 October 7

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Own loyalty program optimization engagements for small and mid-size restaurant brands from analysis through recommendation • Support complex loyalty program designs and restructures by leading analysis workstreams and contributing recommendations • Contribute to strategy sessions defining target KPIs, business rules, and program health measures • Monitor program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement, retention, and ROI • Track market trends in guest engagement and loyalty • Build knowledge of how Punchh integrates with POS systems, online ordering providers, payments, ESPs, CDPs, and third-party apps • Explain how technology-stack capabilities and constraints affect guest experience and loyalty strategy • Develop automated and targeted marketing campaigns across loyalty, CRM, and SMS channels • Recommend guest segmentation, targeting, and testing improvements • Partner with Managed Services to ensure campaign execution meets client objectives • Support Managed Services, Loyalty Program Restructures, and Customer Success teams with analysis and advisory work • Participate in customer sales and renewal efforts as a strategic advisor and subject matter expert • Work with Implementation teams during program launches and restructures • Use Excel, Tableau, and business intelligence tools to analyze performance, model financial impacts, and identify growth opportunities • Build and present executive-ready presentations communicating findings and recommendations • Use AI tools while protecting client data and PAR’s proprietary methods • Improve consulting playbooks and resources • Contribute to internal training and knowledge sharing • Develop advisory and technical skills through coaching from senior team members

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 2+ years in customer experience, loyalty, CRM, or digital marketing strategy • Exposure to loyalty or CRM programs for restaurant or other consumer brands • Hands-on experience with campaign management, consumer segmentation, and performance analysis • Experience with major CRM/ESP platforms such as Salesforce, Braze, or Klaviyo • Ability to learn technical concepts including integrations, data flows, and platform configuration, and explain them to non-technical audiences • Understanding of fundamental financial and accounting concepts and financial terminology • Enthusiasm for using AI tools while checking outputs against independent analysis • Demonstrated success collaborating across functions and directly with clients or business partners • Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook • Excel skills in analysis, modeling, and reporting • PowerPoint skills in building polished professional presentations • Strong organizational and multitasking skills • Strong presentation and communication skills • Team-player mindset • Coachability and openness to feedback • Prior consulting or agency background • Familiarity with loyalty platforms such as Punchh, Paytronix, or Session M • Familiarity with CRM/ESP/SMS platforms such as Braze, Klaviyo, or Attentive • Experience with POS, online ordering, CDP, or other marketing technology applications • Tableau, SQL, financial modeling, and/or market research skills • Restaurant or hospitality industry experience • Legally authorized to work in the U.S. or Canada

🏖️ Benefits

• Bonus eligibility • Equal employment opportunities • Reasonable accommodations for individuals with disabilities • Additional compensation may include commission and/or equity, as applicable

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