Support Specialist – Tier 1

🕒 December 17, 2025

🥔 Idaho, Illinois, +7 more states – Remote

🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 331 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Respond to inbound and outbound customer calls • Provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment • Use verbal guidance and remote connection to customers’ computers • Document inquiries, clarifying details, steps taken, resources used, resolution status, and next steps in CRM systems • Enter tickets and take appropriate follow-up actions • Provide a positive customer experience and engage customers effectively • Use available resources and follow escalation channels, company procedures, and policies • Utilize provided equipment and resources • Meet or exceed department performance metrics • Maintain technical proficiency through continued education • Communicate and escalate issues with customers, peers, and leadership • Follow department processes, procedures, schedules, and workforce systems • Learn new skillsets aligned with evolving business needs • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent • 1 year customer service experience • 1 year experience with customer relationship management, point of sale, or similar software systems with basic troubleshooting • 2 years experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint) • Reliable, hardwired internet required; minimum speeds of 10 mbps download and 3 mbps upload • Candidates must reside in ID, IL, MN, MI, KS, KY, SD, UT, or WI • Preferred: Associate's Degree • Preferred: Technical certifications • Preferred: 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting • Strong customer service orientation • Excellent written and verbal communication skills • Ability to multi-task while troubleshooting, documenting, and engaging with customers • Ability to type 50+ WPM • Ability to learn new systems, products, and applications quickly • Ability to follow guidelines, procedures, and problem-solving steps efficiently • Ability to properly manage time and adhere to schedules • Ability to work with customer data and prevent data loss • Demonstrated reliability through attendance and punctuality • Ability to communicate according to Patterson’s Code of Conduct and core values

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program • Unique incentive programs and rewards for eligible employees

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