Account Manager

Job not on LinkedIn

November 25

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Paychex

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HR Tech • SaaS • Finance

Paychex is a leading provider of HR, payroll, and benefits outsourcing services. With over 745,000 business clients, Paychex offers a comprehensive range of services including payroll processing, HR solutions, time and attendance tracking, employee benefits administration, and professional employer organization (PEO) services. The company leverages advanced technology such as AI-assisted recruiting and HR analytics to enhance its offerings and improve client experience. Paychex Flex, its all-in-one cloud-based platform, allows businesses to manage these services seamlessly. Paychex caters to businesses of all sizes, offering solutions tailored to self-employed individuals, small businesses, and large enterprises. Established as a trusted name in the industry, Paychex is renowned for its innovation, ethical practices, and high customer satisfaction.

10,000+ employees

Founded 1971

👥 HR Tech

☁️ SaaS

💸 Finance

📋 Description

• Responsible for managing and growing assigned client accounts within AccuSourceHR’s mid-market space • Serve as primary managerial contact and provide general management of all assigned portfolio accounts • Own identifying and creating risk mitigating strategies to reduce churn risk • Works with a sense of urgency to respond to customer needs, concerns and escalations • Develop partnerships with customers to align their needs with our abilities and support their critical business initiatives • Identify the client landscape by developing multi-level relationships and meeting with key decision makers regularly • Execute quarterly and annual account business reviews for each assigned portfolio client • Partner with customer service to identify and follow up on all managed account customer complaints through to successful resolution • Closely monitor order volume and cadence and proactively engage if volume is not consistent with forecasted volume/spend • Upsell and cross-sell into assigned accounts • Align industry-specific solutions to grow the business and ensure all aspects of the program are managed under AccuSourceHR

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum of 1 year account management or other related sales experience • Background and drug screening experience • Track record of selling back into book of business • Occasional travel to onsite client meetings and departmental functions • Proficient in MS Office Suite Software (Microsoft Word, Excel, Outlook, PowerPoint & SharePoint) • Excellent verbal and written communications • Analytical thinking and data analysis skills • Ability to multi-task and manage a variety of deadlines • Knowledge of system integrations • Excellent attention to detail • Positive, cooperative work attitude and team player • High sense of urgency

🏖️ Benefits

• Medical (with company contribution) • HSA (with company contribution) • Dental (with company contribution) • Vision • Employer paid Life Insurance and Long-Term Disability • Short-Term Disability • 401(k) (with company match) • Paid holidays • Paid time off (PTO) • Sick Time • Pet insurance