Client Manager

🕒 3 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Provide service excellence and drive client delight and advocacy through proactive support and engagement with client needs and issues • Provide account sales support and oversight, working with Project Management to ensure services are delivered according to contracts or Statements of Work • Support Sales and internal Operations Teams with proposal generation, invoicing, and CRM activities • Understand client requirements and business opportunities; support the sales team in identifying, guiding, and closing deals aligned with the business plan and account strategy • Manage the Walmart account from a Peak Analytics perspective • Maintain positive client satisfaction and the Walmart client relationship to the highest standard • Support FedEx Ground sales activities involving new proposals, billing, invoicing, and RMAs • Participate in responding to RFQs on behalf of the Sales team • Serve as the client focal point for key sales-support aspects and overall Peak Analytics business • Analyze client data with the Data Analytics team to identify trends and themes and address them with clients and internal Operations • Identify opportunities for Project Management to deliver projects and incremental client value • Own client requirements and deliverables, coordinating internal and external resources to add value to the client and Peak Technologies • Identify, manage, and escalate service-delivery risks appropriately • Ensure quality is built into all processes and continually improve customer relationships • Close Walmart business related to Peak Analytics and understand broader Peak Analytics business issues • Interface across Service, Sales, Operations, Finance, and IT teams, as well as clients and internal resources • Role does not involve management of employees

🎯 Requirements

• Proven hands-on experience in sales activities with all customers where applicable • Proactive, self-accountable, assertive, and self-motivated, with ability to perform within tight time constraints and take corrective actions • Understanding of key drivers increasing client satisfaction, including quality and on-time delivery • Ability to work independently under minimum supervision and as part of a team • Ability to manage responsibilities and complete tasks on time while interfacing with other departments • Experience creating RMAs for edge servers and other pertinent components of Peak Analytics solutions • Experience resolving billing associated with RMAs and repairs • Computer literacy and good working knowledge of Microsoft Office, specifically Excel • Good interpersonal skills for effective working relationships with clients and Peak Technologies personnel at all levels • Experience managing international services • Ability to read and interpret documents, procedure manuals, and correspondence • Ability to speak effectively with external customers and employees at various organizational levels • Willingness and ability to travel to client sites by road or air as required; international travel may be required

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