Application Engineer

Job not on LinkedIn

🕒 September 12

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏠 Real Estate

☁️ SaaS

⚡ Energy

💰 $6.7M Series unknown on 2024-07

Real Estate • SaaS • Energy

Pearl is the national standard for home performance rating. Pearl SCORE™ measures Safety, Comfort, Operations, Resilience, and Energy for single-family homes across the United States, and the company has scored every single-family home in America. Pearl provides a public-facing Pearl app and Pearl SCORE™ reports that let buyers, homeowners, contractors, real estate professionals, and public sector partners evaluate and improve home performance. Pearl is a Certified B Corporation and offers services for homeowners to claim and update their home's performance profile, certification for contractors, a Pearl Network for real estate pros, and public-private partnership programs for residential energy efficiency. The company develops tools to help buy, improve, and sell homes with more confidence and provides third-party certification and market insights.

📋 Description

• Administer and configure the CRM platform, including objects, properties, workflows, automation, permissions, data quality, and standard integrations • Implement business-requested CRM changes without outside development support • Administer the contact center stack across voice, chat, email, and ticketing • Configure routing rules, escalation paths, SLA logic, queues, business hours, phone, and messaging • Configure, tune, and maintain AI voice and chat agents • Maintain prompts, knowledge sources, and connected actions • Review live AI sessions, identify poor performance, and correct agents • Build practical AI and agentic automations for data preparation, ticket triage, routine reporting, and content generation • Connect Customer Operations platforms using APIs, native connectors, and integration tooling • Monitor integrations and diagnose and resolve data-flow failures • Document system configurations and connections • Train team members and maintain runbooks • Evaluate new tools and recommend them to the Director of Customer Experience and Revenue Operations Manager • Support testing of platform features and releases • Participate in customer and agent conversations to inform configuration priorities • Regularly self-educate on CRM, contact center, and AI agent tooling

🎯 Requirements

• Hands-on experience administering a CRM platform; HubSpot preferred, with Salesforce, Dynamics, or similar acceptable • Experience with CRM objects and properties, workflow automation, permissions, and data quality • Hands-on experience administering a contact center or helpdesk platform across voice, chat, and ticketing • Experience with routing and escalation configuration • Familiarity with APIs and system connections • Ability to read API documentation, configure and test integrations, and troubleshoot data-flow problems • Working familiarity with AI agents and large language model tools • Experience configuring agents, writing and refining prompts, connecting agents to knowledge sources and actions, and assessing output quality • Basic agentic automation capability using current AI tooling and low-code or light scripting approaches • Comfort working with non-deterministic AI output and testing for reliability • Ability to translate business requirements into working system configurations • Strong troubleshooting skills across connected systems • Clear communication with non-technical stakeholders • Organized and able to manage and independently prioritize a queue of requests • Required to answer four short questions about hands-on experience as part of the application

🏖️ Benefits

• Medical, vision and dental coverage provided at no cost for employees and their families • Option to purchase upgraded coverage at a minimal cost to employee • FSA, HSA, and dependent care accounts • Life insurance coverage • Employer paid cell phone service • 401(k) with employer match up to 4% • Stock options • 15 vacation days during the calendar year, plus holidays • Week between Christmas and New Year's Day included as holidays • Floating holiday for your birthday • Sick days • Paid parental leave • 100% remote work • Flexible work environment • Mission-driven, supportive, collaborative environment • Broad responsibilities with high autonomy • Diversity and inclusion support